FAQ

High-performance e-scooters offer the best of speed, durability, and efficiency. With powerful motors, long-lasting batteries, and cutting-edge suspension systems, these scooters are perfect for both daily commutes and weekend adventures. Whether you want something for city travel or off-road exploration, our high-performance models, like the KuKirin G2 Max with its 800W motor and 80 km range, offer a fantastic riding experience that you won’t want to miss.

If you're looking for an e-scooter for daily commutes, you’ll want a model with a good balance of range and speed. For example, the KuKirin G2 and KuKirin G2 Pro feature a 15Ah battery, reaching a top speed of 55 km/h and offering up to 55 km of range, perfect for city travel. The KuKirin G4 is another excellent choice, with a 1000W motor and 55 miles range, making it ideal for longer commutes or more demanding routes.

Our range of e-scooters offers top speeds that vary depending on the model. For instance, the KuKirin G3 reaches 31 mph (50 km/h), ideal for thrill-seekers. If speed is a top priority, the KuKirin G2 Max offers a top speed of 55 km/h, allowing you to zip around faster than traditional city transport. Every model ensures a stable and controlled ride at high speeds for a safe, thrilling experience.

The range varies across models, from 34 miles to over 80 km on a single charge. For example, the KuKirin G2 Max boasts an impressive 80 km range, ideal for long trips. On the other hand, the KuKirin G4, with its 55-mile range, offers a perfect balance between power and distance. All our scooters are designed with long rides in mind, ensuring you can commute or explore without the need to recharge frequently.

Charge times vary depending on the battery size. On average, expect to wait between 4 to 8 hours for a full charge. For instance, the KuKirin G2 Max with its 15Ah battery takes about 8 hours, while other models like the KuKirin G3 with a 52V battery charge slightly faster. With our efficient battery systems, you'll be ready to ride again in no time.

Our e-scooters, including models like the KuKirin G3 and KuKirin G4, are designed to handle light rain and wet conditions. They are equipped with IP-rated water resistance, so you can continue riding even when the weather isn't perfect. However, we recommend avoiding riding in heavy rain or submerging your scooter in water to prolong the life of your scooter and its components.

Routine maintenance is simple yet vital to keeping your e-scooter in top shape. Check tire pressure, ensure the brakes are functioning correctly, and clean the scooter regularly. Models like the KuKirin G3 come with robust off-road tires and shock absorption systems, making maintenance easier even after rougher rides. Refer to your model's user manual for specific care guidelines and always store your scooter in a dry, cool place.

Yes! Our high-performance e-scooters are capable of tackling various terrains, including hills. For example, the KuKirin G4, with its 1000W motor, makes it easy to climb steep inclines, while the KuKirin G3 with its 1200W motor offers excellent hill-climbing ability. If you're in an area with frequent inclines, these scooters provide the power and stability you need to ride comfortably uphill.

The legality of e-scooters depends on your local laws and regulations. In many cities, they are allowed on bike lanes, while other areas may have specific speed limits or restrictions on where you can ride. For instance, the KuKirin G2 Max’s top speed of 55 km/h may exceed speed limits in certain locations. Always check local regulations to ensure safe and legal riding.

Choosing the right scooter depends on your usage preferences. For daily commutes, models like the KuKirin G2 or KuKirin G2 Pro provide excellent balance with speed and range. If you prefer off-road adventures, the KuKirin G3, with its 10.5" off-road tires, or the KuKirin G4, with its wider 20" tires and suspension system, will ensure a smoother ride across uneven terrain.

Yes! We offer a warranty for each scooter we sell, typically covering the motor and battery. This ensures peace of mind and protection in case of any manufacturing defects. If you experience any issues with your e-scooter, our customer support team will be happy to assist you with repairs, replacement, or troubleshooting.

Ordering from our store is quick and easy. Simply browse our selection, choose the e-scooter that suits your needs, and complete your purchase. We offer fast, reliable shipping options, and your scooter will arrive fully packaged and ready to ride. If you have any questions about the order process or need help selecting the right model, our support team is here to assist you.

Return & Refund Policy

KUKIRIN spares no efforts to serve our customers. If you are not satisfied with your purchase, we will be happy to assist you. Below are the procedures and conditions for returns and refunds, along with all relevant information you need to know:

Order Changes & Cancellations:

Please contact us promptly if you need to change or cancel your order before it has been processed (typically within 12 hours). You can modify or cancel your order before shipping, and we will process your refund once we confirm the situation with you.

Important Notes:

• Customers should not return or request refunds without valid reasons, as there is a 7% handling fee (of the total amount) for returns and refunds, which is the responsibility of the customer.
• Additionally, customers are responsible for shipping costs associated with returns.

Return Conditions:

Items eligible for return include:

• Defective scooters: Items found faulty due to defects in materials or workmanship within 7 days from the delivery date.
• Manufacturing defects: If a defect is found when the product is unpacked (though rare), we are responsible for troubleshooting, offering free repair services, or sending replacement parts to address the issue. This does not cover damage caused by personal mishandling. For more information, please refer to our [WARRANTY POLICY].

To initiate a return, contact us at tonkasuk@gmail.com to request authorization and further instructions. Please return the product in its original packaging.

Refunds:

Once we receive and inspect the returned item, we will send you an email notifying you of the status of your refund request (approval or rejection).

• If approved, the refund will be processed, and a credit will be issued to your original payment method within a few days.

Note: We do not accept returns based on “change of mind.”

• Returns and refunds can take between 1 to 4 weeks, but are typically resolved much sooner. Once we receive the returned items, we will notify you if the request has been approved or denied.
• If your refund is approved, it will be processed within 5-10 business days via your original payment method.

Late or Missing Refunds:

• If you haven't received your refund, first check your bank account.
• Then, contact your credit card company or bank, as it may take time before the refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at tonkasuk@gmail.com.

Shipping Instructions:

• Repack the merchandise securely in the original box and include all original packaging, including labels.
• We must receive the returned merchandise within 12 weeks from the return approval date. If the return is not received by this time, the return and refund approval will be voided.

Return Shipping Address:

• Shenzhen, Guangdong Province, China (for returns to KUKIRIN)

Return Shipping Costs:

• You are responsible for paying your return shipping costs.
• Shipping costs incurred during the initial purchase are non-refundable.
• If a refund is issued, the return shipping cost will be deducted from your refund.
• You may choose any carrier (e.g., DPD, FedEx, DHL), but the carrier must provide a tracking number.

Processing Times:

• Please allow 2-3 business days for us to process your return or refund.
• If a refund is due, allow an additional 1-2 business days for processing.
  
  A downloadable file is avalible in the footer of this website.

Age restrictions for e-scooter usage depend on local laws, but generally, riders must be at least 16 years old to use high-performance e-scooters on public roads. Always check your local regulations for specific age limits, as some cities or regions may have different requirements. It's also important for younger riders to have parental consent and supervision when using these scooters.

The weight of our e-scooters varies depending on the model and design. On average, high-performance e-scooters weigh between 20-35 kg (44-77 lbs). Models designed for off-road use with larger motors and batteries may weigh more, while city commuter models tend to be lighter. It's important to consider the weight of the scooter, especially if you'll need to carry it or lift it for storage or transportation.